Shipping:

  • We offer free shipping on all products within the national territory.
  • Orders are processed within 24 business hours, and delivery times vary based on the recipient’s location.

Returns:

  • We accept returns within 30 days of product delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Certain items cannot be returned, such as perishable goods (single-use chemicals, test chemicals), hazardous materials, flammable liquids, or gases.
  • Additional non-returnable items:
    • Heaters (Due to the care required, this should be discussed with the seller first.)
    • Products damaged due to customer mishandling
    • Gift products

Return Process:

  1. To initiate a return, customers must contact us with their order number and reason for return.
  2. Do not send the product back to the manufacturer.
  3. In certain cases, only partial refunds will be granted, including:
    • Products with considerable signs of use or mishandling
    • Open chemicals and single-use items
    • Items that are not in their original condition, are damaged, or have missing parts not due to our error
    • Items returned more than 30 days after delivery

Refunds:

  • Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of the refund.
  • If approved, the refund will be processed to your original payment method within a specified period.

Late or Missing Refunds:

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take time to officially process the refund.
  3. Contact your bank—processing times may vary.
  4. If you still have not received your refund, please contact us at [email protected].

Exchanges:

  • We only replace items if they are defective or damaged.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return.
  • If the item was not marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns:

  • To return a product, send it to our shipping address.
  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable.
  • Depending on location, exchange delivery times may vary.
  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

Need Help?

Contact us at [email protected] for any questions regarding refunds and returns.